Passenger
Cashback 3%Standard rewards (3% of the cost of your stay credited to your bonus account)
City centre map highlighting local attractions
Pilot
Cashback 5%Enhanced rewards (5% of the cost of your stay credited to your bonus account)
A hotel-branded souvenir upon check-in
Captain
Cashback 7%Gold rewards (7% of the cost of your stay credited to your bonus account)
An extended selection of shower amenities
Commodore
Cashback 10%Platinum rewards (10% of the cost of your stay credited to your bonus account)
Complimentary early check-in or late check-out (subject to room availability)
Requirements for Reaching Each Tier
Tier qualification is calculated over a period of 3 calendar years (from 1 January to 31 December).
- Passenger: Automatically upon joining the programme or during your first stay.
- Pilot: At least 3 stays or 7 nights booked through the official website.
- Captain: At least 7 stays or 20 nights booked through the official website.
- Commodore: At least 10 stays or 33 nights booked through the official website.
Loyalty Programme Rules for the Cosmos Hotel on Volodarskogo Street
- Participation: Membership is free. You can register on the hotel's official website or at reception.
- Earning Stars: Stars are awarded only for direct bookings (through the hotel's website, by phone or by email). Bookings made through third-party online travel agencies (Ostrovok, Yandex Travel, etc.) are not eligible.
- Stars are credited within 5 days of check-out and can be redeemed during your next stay to cover up to 30% of the accommodation cost. Commodore members can redeem Stars to cover up to 50% of the accommodation cost.
- Validity: Accumulated Stars and your current membership tier remain valid for 36 months from your most recent check-out.
- Benefits: Early check-in and late check-out for Commodore members are subject to the hotel's operational availability at the time of the request.
- Points can be earned and redeemed for one room only, which must be occupied by the programme member.
- Changes to the Rules: The hotel reserves the right to amend the loyalty programme terms by notifying members on the official website at least 14 calendar days before the changes take effect.